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By accessing our website, browsing our products, or placing an order with us, you agree to the following Terms and Conditions. Please read them carefully before using our website or purchasing from us.
ON THIS PAGE
These Terms and Conditions apply to purchases made through the Alíbre Hair Care website. By browsing or buying, you agree to them in full.
Alíbre Hair Care provides haircare products for personal, professional and salon use.
We aim to ensure that all product descriptions, pricing, images and information on our website are accurate and up to date. However, we reserve the right to correct errors, update information, change product details, amend pricing, or remove products from sale at any time without prior notice.
Product descriptions, images and usage information are provided as a guide only. Individual results may vary depending on hair type, hair condition, colour history, product use, styling habits and scalp sensitivity.
Before using any product, please read the product label, ingredients and directions carefully. If you have allergies, sensitivities, scalp conditions, medical concerns, or are unsure whether a product is suitable for you, please seek professional advice before use.
When you place an order through our website, you are making an offer to purchase the selected products. Your order is not confirmed until payment has been received and an order confirmation has been issued.
We reserve the right to refuse, cancel or amend an order if:
If your order is cancelled after payment has been made, we will arrange a refund to the original payment method where applicable.
All prices are listed in Australian dollars unless otherwise stated. Prices may change at any time without prior notice.
Payment must be made at checkout using one of the available payment methods on our website. Your order will not be dispatched until payment has been successfully received.
Shipping is calculated at checkout based on your order and delivery location.
We offer free standard shipping on orders over $100 within Australia, delivered via Australia Post and Aramex Courier Services.
Delivery timeframes are estimates only and may vary depending on your location, courier delays, public holidays, peak periods and circumstances outside our control. Once your order has been dispatched, delivery is managed by the courier or postal provider.
Our parcels are generally sent with authority to leave. If you do not want your parcel sent with authority to leave, please contact one of our sales representatives before your order is dispatched at sales@alibrehaircare.com.
Please ensure all shipping details are correct before placing your order. Alíbre Hair Care is not responsible for delays, failed deliveries or lost parcels caused by incorrect or incomplete delivery details provided at checkout.
If you notice an error after placing your order, please contact us as soon as possible. We will do our best to update your details before dispatch, however changes cannot be guaranteed once the order has been processed or shipped.
Due to the personal care nature of haircare products, opened or used products cannot be returned for change of mind due to hygiene reasons. Unopened and unused products may be reviewed for return at our discretion.
Nothing in these Terms limits or excludes your rights under Australian Consumer Law. Our goods come with guarantees that cannot be excluded — you are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage.
If your product arrives damaged, faulty, incorrect or not as described, please contact us as soon as possible with your order number, photos or videos, and a description of the issue at sales@alibrehaircare.com.
Please review the full ingredient list before using any product. Alíbre Hair Care is not responsible for reactions caused by known allergies, sensitivities, incorrect use, or failure to follow product directions.
If irritation, redness, itching or discomfort occurs, discontinue use immediately. If symptoms persist, seek professional advice.
Products must be used only as directed. Alíbre Hair Care is not responsible for damage, irritation, poor results or adverse outcomes caused by misuse, incorrect application, overuse, mixing with unsuitable products, or use that is inconsistent with the product directions.
Alíbre Hair Care products may be suitable for salons, spas, professional environments and wholesale stockists. Professional users are responsible for ensuring products are used appropriately, stored correctly, and recommended to clients based on individual suitability.
Any resale, wholesale or stockist arrangement may be subject to separate terms, pricing, minimum order requirements or written approval.
All content on the Alíbre Hair Care website, including text, images, branding, logos, graphics, product descriptions and design elements, is owned by or licensed to Alíbre Hair Care. You must not copy, reproduce, distribute, modify or use our website content without written permission.
Promotions, discounts, offers and coupon codes may be subject to specific terms and expiry dates. Offers cannot be applied retrospectively to previous orders unless approved by Alíbre Hair Care. We reserve the right to amend, cancel or withdraw promotions at any time.
To the maximum extent permitted by law, Alíbre Hair Care is not liable for indirect, incidental or consequential loss arising from the use of our website, products, shipping services or inability to use our products. Nothing in this section limits your rights under Australian Consumer Law.
We may update these Terms and Conditions from time to time. Any changes will be published on our website. Continued use of our website or purchase of products after changes are published means you accept the updated Terms and Conditions.
For any questions regarding these Terms and Conditions, orders, products, shipping or returns, please contact us at sales@alibrehaircare.com.
WE’RE HERE TO HELP
Our team is happy to help with any question about your order, our products, shipping or returns.