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At Alíbre Hair Care, we aim to dispatch your order as quickly and carefully as possible. Please read our Shipping Policy before placing your order.
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We use trusted postal and courier services to deliver your order across Australia with care. Here’s everything you need to know about costs, dispatch and delivery.
Shipping is calculated at checkout based on your order, delivery location and the shipping method available.
We offer free standard shipping on orders over $100 within Australia. The free shipping option is applied automatically at checkout when your order meets the minimum spend.
We use trusted postal and courier services to deliver our orders across Australia. Our shipping providers may include:
The courier selected may depend on your order size, delivery location and the most suitable service available at the time of dispatch.
Orders are generally packed and dispatched as quickly as possible during business days. During busy periods, promotional periods or public holidays, dispatch may take slightly longer.
Once your order has been dispatched, you will receive tracking details.
Delivery times may vary depending on your location, courier network delays, public holidays and seasonal demand. Regional and remote areas may take longer than metro delivery locations.
Once an order has left our warehouse, delivery timeframes are managed by the courier or postal service.
Please ensure your shipping details are correct before placing your order. Alíbre Hair Care is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided at checkout.
If you notice an error after placing your order, please contact us as soon as possible. We will do our best to update the details before dispatch, however this cannot be guaranteed once the order has been processed.
Our parcels are generally sent with authority to leave, which means the courier may leave your parcel in a safe place at the delivery address if no one is available to receive it.
If you do not want your parcel sent with authority to leave, please contact one of our sales representatives before your order is dispatched at sales@alibrehaircare.com.
Once a parcel has been delivered to the address provided, Alíbre Hair Care is not responsible for parcels that are lost, stolen, misplaced or damaged after delivery.
If your order arrives damaged, please contact us as soon as possible with your order number and clear photos of the packaging and affected products. This allows us to review the issue and assist with the next steps.
If your tracking has not updated or your parcel appears delayed, please contact the courier directly using your tracking number. You are also welcome to contact us and we can assist where possible.
For shipping questions, please contact us at sales@alibrehaircare.com.
NEED A HAND?
Tracking not updating, or need to change a delivery detail? Our team is happy to help with any shipping question.